Information:
This is an online event which will be undertaken using MS Teams. An invite will be sent out to yourselves one week prior to the event. Please check your calendar if the email doesn't come to your inbox; it can sometimes go straight into your calendar.
If you require any further information or have any queries, please contact Sophie Hudson on sophie.hudson@nnuh.nhs.uk or dental.school@nnuh.nhs.uk
Aims:
This full day session will explain how Dental Teams can work safely and effectively within the GDC ethical standards. We will also explore the bets ways of preventing and resolving patient complaints. The session will feature group interaction and frank discussion.
Learning outcomes:
Course Objectives:
Describe the up to date standards that apply to all dental professionals
Identify common causes of complaints
Demonstrate how to manage complaints once they have been received.
Learning Content
Implement the GDC ethical guidance (Standard) in their everyday working lives
Identify common causes of patients complaints
Formulate successful responses to patient complaints
GDC Outcomes : A B D