Registration, Sign and My Account
I previously registered as a user on an older version of Accent Course Manager. Do I have to register again?
Not necessarily. If your account has been preserved and your details and course history remain, you will be able to sign in just as before. If your account has been archived (because of lack of activity for several years), you may need to re-register. Please attempt to sign in or use the “Forgotten your password?” option to check if your record is still active before re-registering.
I do not have all the information I need to complete my registration. What should I do?
It is necessary to complete all your information before submitting your registration. Please cancel your registration and start again when you have all the information you need.
I have forgotten which email address I registered with. How can I retrieve this information?
Please attempt to sign in with the email address(es) you believe you may have registered with and/or use the "Forgotten your password?" option. If your sign in attempts are unsuccessful, please do not create a new account. Instead, please contact the relevant local office to ask for assistance. Full contact details are available on the Contact Us page.
How do I change which email address is linked to my account?
Please sign in with the email address you registered with, click My Account, then Change Email Address. On this screen, you should see the option to enter a new email address and save it. If you cannot remember your password to sign in, please see Q and A below.
How do I change my password?
Please sign in, click My Account, then Change Password. On this screen, you should see the option to enter a new password and save it. If you cannot remember your original password to sign in, please see Q and A below.
I have forgotten my password. How do I reset it?
Please use the "Forgotten your password?" option. If the email address you enter is associated with an account on the system, a password reset link will be emailed to the email address. If you no longer have access to the email address which the password reset link would be sent to, please do not create a new account. Instead, please contact the relevant local office to ask for assistance. Full contact details are available on the Contact Us page.
I have clicked "Forgotten your password?" and entered my email address to request a password reset link, but I have not received an email. What should I do?
Password reset emails are usually generated by Accent immediately upon request. However, in some instances emails can take longer to reach the recipient due to firewall settings. Please allow up to 10 minutes to receive the email, and please make sure to check your Junk/Spam folders within your mailbox. If you have not received an email after this time, please contact local office to ask for assistance. Full contact details are available on the Contact Us page.
Please note that password reset links are only valid for 30 minutes.
How do I unlock my account?
Your account has been locked because you have failed to login successfully after 10 attempts. Please contact the relevant local office and ask for your account to be re-enabled. Full contact details are available on the Contact Us page.
What is my Organisation?
The organisation corresponds to the region where you work or train. If your organisation is not yet represented on Accent Course Manager, please contact the relevant local office to discuss your circumstances before completing your registration. Full contact details are available on the Contact Us page.
What is my Delegate Type?
The delegate type corresponds to your profession/job role. If your delegate type is not yet represented on Accent Course Manager, please select ‘Other’ and use the free-type field to enter your details.
My Organisation/Delegate Type is wrong. How do I change it?
If you need to amend your Organisation or Delegate Type, please contact the relevant local office to ask them for assistance. Full contact details are available on the Contact Us page.
How do I cancel my booking?
Full details are available on the Cancellation & Refund Policy page.
Payments and Refunds
I’m concerned about security. Does the site store my debit/credit card details when I pay for a booking?
Your security is taken very seriously. Your debit/credit card information is not stored on the system, nor are transactions processed by the system itself. All payments are processed securely via a third-party online payment provider.
I am having problems paying online. What should I do?
If you reach the payment provider screen and experience difficulties paying (which are unable to be resolved by entering your added security (e.g. verified by Visa password) or via the payment provider, please contact the relevant local office to ask for assistance. Full contact details are available on the Contact Us page. Please be aware that payments are not accepted over the phone. All payments must be processed online.
Can I pay for multiple bookings?
Yes, you can add multiple bookings to your basket and pay for them all at once.
I have sent a cancellation request via Accent or asked my local office to manually cancel my booking. Will I get a refund?
Full details are available on the Cancellation & Refund Policy page.
My booking has been cancelled and I am expecting a refund, but I have not received it yet. When will I receive it?
Please allow up to 4 weeks to receive a refund. If you have not received your refund after this time, please contact the relevant local office to ask for assistance. Full contact details are available on the Contact Us page.
Evaluations and Certificates
I have been asked to complete an evaluation for an event I attended. How do I complete the evaluation?
All evaluations you have been asked to complete will show in your Accent account under My Evaluations. After you click on the evaluation you wish to complete, the questions page will open. Once you have answered all relevant sections, please make sure to click on the Submit button. Please complete the evaluation as soon as possible after receiving the request.
I recently attended an event. How/when do I receive my certificate?
Once attendance has been logged on Accent (usually up to 5 working days following the event), you will receive a notification email – notifying you that:
- Your attendance has been logged and that your certificate is ready to access via your Accent account, under My Certificates
- An event evaluation is ready for you to complete. Once you have submitted your completed evaluation, your certificate will automatically appear in your Accent account under My Certificates. If you missed the deadline to complete your evaluation or have submitted your completed evaluation and your certificate has not appeared, please contact the relevant local team to ask for assistance. Full contact details are available on the Contact Us page.
My certificate shows incorrect details. What should I do?
If any of your personal details are incorrect (e.g. your name or GMC/GDC number), please update them via My Personal Details. Once updated, your certificates will automatically update with the correct details. If any other details are incorrect, please contact the relevant local team to ask for assistance. Full contact details are available on the Contact Us page.
I can’t find my certificate for a course I attended some time ago. How can I obtain this?
Please contact the relevant local team to ask for assistance. Full contact details are available on the Contact Us page.
Other
I have a problem that is not mentioned here. What should I do?
Please contact the relevant local team to ask for assistance. Full contact details are available on the Contact Us page.