If you need to get in touch for further course information or to cancel your booking, you can contact us at :

Recognised.Trainers@hscni.net 

This Course is for Recognised Trainers only. DO NOT book if you are not a Recognised Trainer.

Conflict is inevitable in every environment where people with differing personalities, communication styles and professional responsibilities are found. Conflict in healthcare teams has direct implications for both staff and patients so prompt and successful resolution is essential to ensure the safe, efficient and effective delivery of healthcare services. Therefore, while it may not be possible to avoid conflict you can learn to manage it effectively, even possibly transforming it into a positive force for change.

By the end of this module you will have:

• Identified the signs and types of conflict in healthcare teams
• Recognised your conflict management style
• Evaluated a model of conflict management within the healthcare context
• Explored the role of personality and communication style awareness in conflict resolution
• Considered a range of strategies and skills for dealing with conflict
• Applied your learning to address issues raised through healthcare-based case-studies